Changed bank account

[#1]

Hello.

I recently changed my bank with the switch service for all my direct debits and payments. My payment to plusnet has been taken from my bank account, but I got an email from plusnet saying there was a problem with my payment. Can't get through on the phone or chat online to anyone to resolve this matter. Cant raise a ticket either.

[#2]

Hi @OldFrank 

I can see you have subsequently spoken to one of our service teams about this. 

Apologies for any inconvenience