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Changed Contract but not yet actioned

FIXED
colourqueen
Dabbler
Posts: 13
Thanks: 4
Registered: ‎13-07-2016

Changed Contract but not yet actioned

Hi

I agreed to a new fibre contract on 24/5/20. I received a new router a couple of days later. My paperwork says the contract starts 1/6/20 but I have not been switched to fibre yet,  When I go into my account, it says that there is a product change in progress. I am  wondering what is going on if I'm being billed from 1/6/20 and I do not yet have the service.

Any ideas?

2 REPLIES 2
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: Changed Contract but not yet actioned

Fix

Hi @colourqueen. I've looked into that for you and sent an email regarding the fibre order.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
colourqueen
Dabbler
Posts: 13
Thanks: 4
Registered: ‎13-07-2016

Re: Changed Contract but not yet actioned

Thanks for your help Will