Change start date
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Change start date
04-07-2017 9:31 AM
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I've put an order in last night for fibre and phone and would like to put the start date back a month after messing up my contract dates with BT.
Can this be done anywhere online, as I have spent almost 30 mins on hold on the phone this morning and given up or is there a call back facility?
online chat is not working either
Re: Change start date
04-07-2017 11:32 AM
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@sotonskyblue wrote:
online chat is not working either
Hi,
A warm welcome to the forums. Using add blockers and cookie inhibitors are known causes of chat not working.
Your core question though needs help from a staffer.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Change start date
04-07-2017 2:32 PM
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Re: Change start date
04-07-2017 3:00 PM
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ticket #152967681 if it helps.
seem to be getting phone and broadband dates all confirmed for july
Re: Change start date
04-07-2017 4:23 PM
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Re: Change start date
05-07-2017 8:48 AM
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Any update on this?
Re: Change start date
05-07-2017 12:23 PM
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