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Change start date

sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Change start date

I've put an order in last night for fibre and phone and would like to put the start date back a month after messing up my contract dates with BT.

 

Can this be done anywhere online, as I have spent almost 30 mins on hold on the phone this morning and given up or is there a call back facility?

 

online chat is not working either

6 REPLIES
Superuser
Superuser
Posts: 10,155
Thanks: 1,684
Fixes: 19
Registered: 22-08-2007

Re: Change start date


sotonskyblue wrote:

 

 

online chat is not working either


Hi,

A warm welcome to the forums.  Using add blockers and cookie inhibitors are known causes of chat not working.

Your core question though needs help from a staffer.

Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Change start date

I'll get that arranged for you now.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Re: Change start date

ticket #152967681 if it helps.

 

seem to be getting phone and broadband dates all confirmed for july

Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Change start date

We're just waiting for the amendment to go through as this can take up to 4 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Re: Change start date

Any update on this?  

Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Change start date

I've checked this afternoon and the change has gone through fine.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team