Change start date

sotonskyblue · ‎11-09-2013

I've put an order in last night for fibre and phone and would like to put the start date back a month after messing up my contract dates with BT.

Can this be done anywhere online, as I have spent almost 30 mins on hold on the phone this morning and given up or is there a call back facility?

online chat is not working either

Townman · ‎22-08-2007

@sotonskyblue wrote:

online chat is not working either

Hi,

A warm welcome to the forums. Using add blockers and cookie inhibitors are known causes of chat not working.

Your core question though needs help from a staffer.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

MatthewWheeler · ‎01-01-2012

I'll get that arranged for you now.

If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

sotonskyblue · ‎11-09-2013

ticket #152967681 if it helps.

seem to be getting phone and broadband dates all confirmed for july

MatthewWheeler · ‎01-01-2012

We're just waiting for the amendment to go through as this can take up to 4 hours.

If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

sotonskyblue · ‎11-09-2013

Any update on this?

MatthewWheeler · ‎01-01-2012

I've checked this afternoon and the change has gone through fine.

If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team