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Change of product

jh
Dabbler
Posts: 14
Registered: ‎08-12-2010

Change of product

Hey guys, I sent a request to switch over to extra at the end december since the 10gb allowance on value wasn't enough for me. I recall seeing a message saying it will change at my next billing date which is today, but I can't see any confirmation of my change in any emails or on my account at the moment. I just wondered if someone could confirm it went through okay? Also could I ask if my direct debit will now be my primary means of payment over my credit card since I set that up too when it was announced that you'd be charging an additional £1.50 for credit/debit payments.
Account: jhpew
Thanks
4 REPLIES
jh
Dabbler
Posts: 14
Registered: ‎08-12-2010

Re: Change of product

Apologies just received an email titled your broadband product change is now complete‏. Received at 00:26
Odd thing since the switch my broadband is almost unbearable, webpages are taking forever to load.
C:\Documents and Settings\Jamie>ping bbc.co.uk
Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=434ms TTL=120
Reply from 212.58.224.138: bytes=32 time=759ms TTL=120
Reply from 212.58.224.138: bytes=32 time=298ms TTL=120
Reply from 212.58.224.138: bytes=32 time=767ms TTL=120
Ping statistics for 212.58.224.138:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 298ms, Maximum = 767ms, Average = 564ms
Router log confirming a change/?
Fri, 2011-01-07 00:30:05 - LCP down.
Fri, 2011-01-07 00:30:09 - Initialize LCP.
Fri, 2011-01-07 00:30:09 - LCP is allowed to come up.
Fri, 2011-01-07 00:30:12 - CHAP authentication success
everything was fine prior to the switch over Sad
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Change of product

Hi jh,
It looks like you've been banded as of early morning on the 6th Jan, probably due to connection drops (which aren't anything to do with the account change). Do you turn the connection off when you're not using it, or is it left on all the time? If the former it looks like you might just be turning off the router rather than disconnecting it via the interface, which looks like a connection drop to the exchange.
If you plug the router into the master socket (or even better the test socket behind the master socket front plate), what sync speeds do you get?
jh
Dabbler
Posts: 14
Registered: ‎08-12-2010

Re: Change of product

Internet seemed perfectly fine yesterday (6th). Minutes prior to the change over things we're fine as I was browsing the net until I couldn't for 30seconds or so when everything stopped @ 00:30. I leave my router on 24/7, but a fuse in the fusebox outside (lights 5amp) did blow over a good week ago and a few times the whole power supply was was turned off for a few seconds. I recently switched to my newer DG834G v3 as my old DG834GT was getting rather hot over the Christmas period causing some minor problems. My DG834G has been rock solid stable for the past 8 days since I finally was able to replace the blown 5amp BS1361 fuse outside in the fusebox:
System Up Time 195:27:42
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 35757 37052 0 150 515 15:01:02
LAN 10M/100M 9707094 7517372 0 1922 1859 195:27:38
WLAN 11M/54M 3758276 3400683 0 4972 1077 195:27:28
ADSL Link Downstream Upstream
Connection Speed 6652 kbps 446 kbps
Line Attenuation 34 db 9 db
Noise Margin 15 db 23 db
Nothing seems to have changed in terms of sync. Always been plugged into the master socket, only socket in the house by the front door.
jh
Dabbler
Posts: 14
Registered: ‎08-12-2010

Re: Change of product

Everything's as normal now and running fine (has been for quite some hours) whomever fixed it thanks
Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=29ms TTL=120
Reply from 212.58.224.138: bytes=32 time=29ms TTL=120
Reply from 212.58.224.138: bytes=32 time=29ms TTL=120
Reply from 212.58.224.138: bytes=32 time=29ms TTL=120