Change of name

[#1]

Can someone please advise how I get my name changed. I got married and I have sent requests to Plusnet to update my surname but they've been ignored. I need a bill in my new surname so if it can be changed I need my last bill reissued to show my new surname. Can anyone help or advise how I get it changed?

[#2]

@lisarussell84 when one of the Plusnet help team see this thread , they should create a 'ticket' on your account which should explain how to send the documentation

[#3]

Hi @lisarussell84 

I am sorry to hear of the difficulties you have faced whilst requesting to have the name changed.

Please could you private message us your account username and we will be in touch to get the issue sorted

Thanks

Lee 

[#4]

I have private messaged you on X on numerous occasions and nothing gets done nor am I responded to. Is there another way to message privately?

[#5]

@lisarussell84 

The difference this time is if you click on "Staff lahbrannan1" you'll be messaging a named person. Once you've clicked on his name their profile will come up which includes a link to PM them.

Brian