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Change of contract

Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Change of contract

If plusnet has changed my contract can I terminate plusnet early I'm fedup of the speed issues and tech support not doing anything would rather leave and try my luck with Vodafone
2 REPLIES 2
Aspiring Hero
Posts: 2,542
Thanks: 959
Fixes: 50
Registered: ‎02-03-2016

Re: Change of contract

If they change your contract you'll get an email similar to below

180508 Plusnet.png

 

Ex-Plusnetter now living life in the G,fast lane!
Plusnet Help Team
Plusnet Help Team
Posts: 18,023
Thanks: 5,761
Fixes: 963
Registered: ‎21-04-2017

Re: Change of contract

Sorry to hear you're looking to leave us Ian.

If you contact us on 0800 013 2632 within 30 days of receiving the price refresh e-mail to let us know you're leaving because of the increase in prices we won't charge you an early termination fee when your service leaves us.

I do hope you'll reconsider and stay with us though.

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team