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Change of contract

iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Change of contract

If plusnet has changed my contract can I terminate plusnet early I'm fedup of the speed issues and tech support not doing anything would rather leave and try my luck with Vodafone
2 REPLIES 2
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: Change of contract

If they change your contract you'll get an email similar to below

180508 Plusnet.png

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Change of contract

Sorry to hear you're looking to leave us Ian.

If you contact us on 0800 013 2632 within 30 days of receiving the price refresh e-mail to let us know you're leaving because of the increase in prices we won't charge you an early termination fee when your service leaves us.

I do hope you'll reconsider and stay with us though.

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet