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Change of address removed my TV!

Posts: 2
Registered: ‎20-12-2020

Change of address removed my TV!

When we moved address, we called to move our account.
We weren't sure we were going to continue receiving plusnet at this time and wanted to see what the cost would be.
When we were told it would be cheaper, we signed up for another contract.
However, since we have moved, we no longer have TV! This service was not moved - which is probably why it is now cheaper!
I have tried to call and can't get through. I have tweeted and had no response and am really frustrated that there is no email address through which to complain.
I am hoping someone here can help to compensate me for this, reinstating my TV service or cancel my contract.
Thanks in advance.
Plusnet Help Team
Plusnet Help Team
Posts: 16
Thanks: 3
Fixes: 2
Registered: ‎01-12-2020

Re: Change of address removed my TV!

Hello, Mike.


Thank you so much for getting in touch. I am truly sorry to hear you've been having issues with your TV package. I've looked into this and updated your account with the information, you can read that here. All the best, Ela.

 Plusnet Help Team