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Change of Product - Do I loose my IP address

matthewleggott
Dabbler
Posts: 23
Registered: 15-08-2009

Change of Product - Do I loose my IP address

I am looking to change my package from Broadband you way option 3 (19.99) to the Extra Package with 60gb bandwidth but I have a question.
I have had the same static IP address for numerous years would I still keep this one when I change package?
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Change of Product - Do I loose my IP address

In theory yes - but I make sure you raise a ticket saying that you want to keep it
Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Change of Product - Do I loose my IP address

I've changed account types a few times over the last 10 years with PN and yet to lose my IP address I got when I was on 56k.  but I have always stated in the ticket to keep all existing Features, IP address/web space etc
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
matthewleggott
Dabbler
Posts: 23
Registered: 15-08-2009

Re: Change of Product - Do I loose my IP address

Thanks for the replies I will raise a ticket.
mapletree
Grafter
Posts: 644
Registered: 28-07-2007

Re: Change of Product - Do I loose my IP address

AFAIK some products have a particular range of IP addresses and if you change you will be assigned an IP from a different range.  My static IP address was changed when I moved from Home Surf to BBYW, despite assurances that I could keep the old address. 
matthewleggott
Dabbler
Posts: 23
Registered: 15-08-2009

Re: Change of Product - Do I loose my IP address

Well I have made the move and have the same address Smiley