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Change of Product - Do I loose my IP address

matthewleggott
Grafter
Posts: 30
Registered: ‎15-08-2009

Change of Product - Do I loose my IP address

I am looking to change my package from Broadband you way option 3 (19.99) to the Extra Package with 60gb bandwidth but I have a question.
I have had the same static IP address for numerous years would I still keep this one when I change package?
5 REPLIES 5
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Change of Product - Do I loose my IP address

In theory yes - but I make sure you raise a ticket saying that you want to keep it
Gus
Aspiring Pro
Posts: 3,236
Thanks: 26
Fixes: 3
Registered: ‎31-07-2007

Re: Change of Product - Do I loose my IP address

I've changed account types a few times over the last 10 years with PN and yet to lose my IP address I got when I was on 56k.  but I have always stated in the ticket to keep all existing Features, IP address/web space etc
FTTP 500 regrade from Tues 28th November
matthewleggott
Grafter
Posts: 30
Registered: ‎15-08-2009

Re: Change of Product - Do I loose my IP address

Thanks for the replies I will raise a ticket.
mapletree
Grafter
Posts: 644
Registered: ‎28-07-2007

Re: Change of Product - Do I loose my IP address

AFAIK some products have a particular range of IP addresses and if you change you will be assigned an IP from a different range.  My static IP address was changed when I moved from Home Surf to BBYW, despite assurances that I could keep the old address. 
matthewleggott
Grafter
Posts: 30
Registered: ‎15-08-2009

Re: Change of Product - Do I loose my IP address

Well I have made the move and have the same address Smiley