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Change from value fibre to extra fibre
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Change from value fibre to extra fibre
02-10-2011 11:42 PM
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Hello!
I'm confused. Can you help?
Im partway through my 18 month value fibre contract and I'm thinking of changing to extra fibre - because 40gb isnt enough for me. Any way, according to the terms and conditions, this would start a new 18 month contract?!
Surely this must be some kind of mistake?
J
I'm confused. Can you help?
Im partway through my 18 month value fibre contract and I'm thinking of changing to extra fibre - because 40gb isnt enough for me. Any way, according to the terms and conditions, this would start a new 18 month contract?!
Surely this must be some kind of mistake?
J
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Re: Change from value fibre to extra fibre
02-10-2011 11:53 PM
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No it doesn't
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Re: Change from value fibre to extra fibre
03-10-2011 9:32 AM
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Quote from: Oldjim No it doesn't
Oh - ok... what does this mean then:
"Changing to and from Fibre broadband products
•Changing from one fibre product to another
You'll start a new 18 month contract (new deferred contract). The usual house move rules also apply. "
found here : http://www.plus.net/support/service/policies/product_change_policy.shtml
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Re: Change from value fibre to extra fibre
03-10-2011 10:33 AM
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There seems to be quite a bit of 12 months and 18 months mentioned there
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Re: Change from value fibre to extra fibre
03-10-2011 11:40 AM
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Hi there,
It's something we'll be changing shortly, there's a problem open with our content team already (ref. 68588)
With regard to fibre changes, you can change product but it won't alter the contract, if you've eight months left when you change you'll still have eight months left to run after the product change.
It's something we'll be changing shortly, there's a problem open with our content team already (ref. 68588)
With regard to fibre changes, you can change product but it won't alter the contract, if you've eight months left when you change you'll still have eight months left to run after the product change.
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