cancel
Showing results for 
Search instead for 
Did you mean: 

Change direct debit date

shrubbfamily
Grafter
Posts: 52
Thanks: 3
Registered: ‎11-05-2018

Change direct debit date

Do I really need to wait 4 whole months to make a simple change I would like plusnet to take there direct debit payment on 13th of each month my billing date would need to be set at every 6th of each month.

 

Paul 

2 REPLIES 2
Jubby
Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: Change direct debit date

Hi @shrubbfamily

I'm afraid that the bill date can only be changed once every 4 months. Prior to processing the change of bill date our website confirms this with you to try and ensure you are making the right decision before submitting the request.

Thank you

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
shrubbfamily
Grafter
Posts: 52
Thanks: 3
Registered: ‎11-05-2018

Re: Change direct debit date

Hello Lewis thank you for replying back 

Would be nice if website would display which date direct debit will be taken I have been with most ISP companies they all allow to change direct debit collection date maybe plusnet need to follow suit or at least show the customer what there new direct debit date will be before making the bill date change. 

 

Paul