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Change date DD is requested

Bilbicus
Newbie
Posts: 1
Registered: 25-06-2018

Change date DD is requested

Hi - I want to change the date my DD is requested from the bank. It comes out right before I am paid and it is really inconvenient. I see another user was contacted by Gandalf in customer service who seemed to fix this for them. can someone contact me to assist?

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 232
Thanks: 49
Fixes: 15
Registered: 26-03-2018

Re: Change date DD is requested

Hi @Bilbicus,

I'm afraid that we are unable to change the date that the direct debit is requested from your bank, nor are we able to amend your billing date. I apologise for any inconvenience that this may have caused you.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Superuser
Superuser
Posts: 12,600
Thanks: 3,874
Fixes: 25
Registered: 22-08-2007

Re: Change date DD is requested

I see another user was contacted by Gandalf in customer service who seemed to fix this for them

That must have been a very long time ago when very occasionally a support person might have manually hacked such a change … which could cause a number of other issues … which is why the practice was stopped.

The bill is due for payment on the monthly anniversary of the commencement of service.  Therefore a user knows that date, how much it will cost … so why not leave enough money in the bank to cover it from the previous salary payment?