Change date DD is requested
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Change date DD is requested
25-06-2018 3:16 PM
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Hi - I want to change the date my DD is requested from the bank. It comes out right before I am paid and it is really inconvenient. I see another user was contacted by Gandalf in customer service who seemed to fix this for them. can someone contact me to assist?
Re: Change date DD is requested
25-06-2018 3:41 PM
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Hi @Bilbicus,
I'm afraid that we are unable to change the date that the direct debit is requested from your bank, nor are we able to amend your billing date. I apologise for any inconvenience that this may have caused you.
Re: Change date DD is requested
07-07-2018 1:00 PM
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I see another user was contacted by Gandalf in customer service who seemed to fix this for them
That must have been a very long time ago when very occasionally a support person might have manually hacked such a change … which could cause a number of other issues … which is why the practice was stopped.
The bill is due for payment on the monthly anniversary of the commencement of service. Therefore a user knows that date, how much it will cost … so why not leave enough money in the bank to cover it from the previous salary payment?
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