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Change already in progress / PlusNet Pay as you Go (Standard)

FIXED
OldTim3r
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2020

Change already in progress / PlusNet Pay as you Go (Standard)

Hi all,

 

I can't currently proceed with my broadband order on long dormant plusnet account because it says;

 

Change already in progress
 

You are not currently allowed to make a change. There is already a change in progress. Please try again later

 

It has been like this for a few weeks and i've not had plusnet bb for several years.  Tried calling CS but understandably calls are being cut off and directed here.

4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,645
Thanks: 6,167
Fixes: 1,021
Registered: ‎21-04-2017

Re: Change already in progress / PlusNet Pay as you Go (Standard)

Thanks for getting in touch @OldTim3r 

I'm afraid that once an account's been downgraded to a free one, it can't be upgraded to broadband again. I'd recommend calling our sales team on 0800 432 0080 or going through the online signup process Here to create a new account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
OldTim3r
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2020

Re: Change already in progress / PlusNet Pay as you Go (Standard)

Thanks Anoush

 

I'll give the sales team a call because just using the online checker it thinks i have broadband on my telephone number even when not logged in and in an in-private window.

Our records show that you already have Plusnet broadband

If you've seen a deal you like the look of, or want to upgrade, please log in to your account online.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,645
Thanks: 6,167
Fixes: 1,021
Registered: ‎21-04-2017

Re: Change already in progress / PlusNet Pay as you Go (Standard)

Fix

No problem, I got that sorted. Try the online checker now. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
OldTim3r
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2020

Re: Change already in progress / PlusNet Pay as you Go (Standard)

Excellent, it's working now and many thanks for your help!