Change already in progress / PlusNet Pay as you Go (Standard)

[#1]

Hi all,

I can't currently proceed with my broadband order on long dormant plusnet account because it says;

Change already in progress

You are not currently allowed to make a change. There is already a change in progress. Please try again later

It has been like this for a few weeks and i've not had plusnet bb for several years.  Tried calling CS but understandably calls are being cut off and directed here.

[#2]

Thanks for getting in touch @OldTim3r 

I'm afraid that once an account's been downgraded to a free one, it can't be upgraded to broadband again. I'd recommend calling our sales team on 0800 432 0080 or going through the online signup process Here to create a new account.

[#3]

Thanks Anoush

I'll give the sales team a call because just using the online checker it thinks i have broadband on my telephone number even when not logged in and in an in-private window.

Our records show that you already have Plusnet broadband

If you've seen a deal you like the look of, or want to upgrade, please log in to your account online.

[#4 · Accepted solution]

No problem, I got that sorted. Try the online checker now.

[#5]

Excellent, it's working now and many thanks for your help!