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Change account password?

FIXED
BEST123
Dabbler
Posts: 11
Registered: ‎07-11-2018

Change account password?

When I try to change my password an error message is given me.

The message is: Response Code 403

What does this mean?

 

 

 

 

24 REPLIES 24
dvorak
Moderator
Moderator
Posts: 28,397
Thanks: 6,226
Fixes: 1,453
Registered: ‎11-01-2008

Re: Change account password?


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Change account password?

Hi @BEST123, thanks for getting in touch.

 

I am sorry to hear you're having issues changing your account password. Can you confirm if this error message occurs on different browsers when trying to amend the password?

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
BEST123
Dabbler
Posts: 11
Registered: ‎07-11-2018

Re: Change account password?

I had used Safari but this time used Chrome which gave the same error message, that is  " Response code 403".

The web page was https://www.plus.net/my.html?action=change_password&s=0

I hope this is of help.

Michael

 

 

ffox
Pro
Posts: 577
Thanks: 162
Registered: ‎08-06-2011

Re: Change account password?

I can't log in to my Broadband account.   My old password was not accepted so I changed it.  The change was acknowledged by email.

I still can't log in using either the new or the old password.  I've tried on Edge and Chrome.

Edit: The error message is "Invalid username or password".

 

DS
Champion
Posts: 2,187
Thanks: 457
Fixes: 22
Registered: ‎06-01-2017

Re: Change account password?

@ffox 

If you're using special characters - "£$%^ etc then this is probably why it's failing.

Plusnet have raised this and it is being worked on - no timescale as to when it will be rectified.

HTH

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Change account password?

Fix

@BEST123, we've an acknowledged issue with the change password tool within the member centre, as a workaround for now can you try the forgot password tool Here?

 

@ffox, can you try the steps DS has suggested letting us know how it goes please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ffox
Pro
Posts: 577
Thanks: 162
Registered: ‎08-06-2011

Re: Change account password?

No special characters in either password  Any other ideas?

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Change account password?

Thanks for getting back to us.

Can you try clearing cache, cookies and any saved passwords in your web browser then try logging in again?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ffox
Pro
Posts: 577
Thanks: 162
Registered: ‎08-06-2011

Re: Change account password?

Cleared cache, cookies and saved passwords in Edge and switched adblocker off.  No change - still can't log on with old and/or new passwords.

Jubby
All Star
Posts: 626
Thanks: 110
Fixes: 31
Registered: ‎06-08-2018

Re: Change account password?

Hi @ffox,

I'm sorry to hear that the issue persists.

 

Are you able to try logging in with another device?

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Anonymous
Not applicable

Re: Change account password?

Hi @Jubby, I feel I need to ask this, do you think this issue could be related to this?

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,612
Thanks: 321
Fixes: 72
Registered: ‎22-01-2018

Re: Change account password?

Hello Guys,

 

Please can you try alternative deviuces and failing that try a password reset without any special characters. If the issue persists after 2 hours of changing the password, please get back to us.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
ffox
Pro
Posts: 577
Thanks: 162
Registered: ‎08-06-2011

Re: Change account password?

I have the same problem attempting to log in on an Android tablet.  As I said before, there are no special characters in either of my old or new passwords. 

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,612
Thanks: 321
Fixes: 72
Registered: ‎22-01-2018

Re: Change account password?

Hello @ffox,

 

Can you advise if you have tried the steps outlined by @Jubby? Have you also tried an alternative device?

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team