Change account password?

[#1]

When I try to change my password an error message is given me.

The message is: Response Code 403

What does this mean?

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

[#3]

Hi @BEST123, thanks for getting in touch.

I am sorry to hear you're having issues changing your account password. Can you confirm if this error message occurs on different browsers when trying to amend the password?

Regards

[#4]

I had used Safari but this time used Chrome which gave the same error message, that is  " Response code 403".

The web page was https://www.plus.net/my.html?action=change_password&s=0

I hope this is of help.

Michael

[#5]

I can't log in to my Broadband account.   My old password was not accepted so I changed it.  The change was acknowledged by email.

I still can't log in using either the new or the old password.  I've tried on Edge and Chrome.

Edit: The error message is "Invalid username or password".

[#6]

@ffox 

If you're using special characters - "£$%^ etc then this is probably why it's failing.

Plusnet have raised this and it is being worked on - no timescale as to when it will be rectified.

HTH

[#7 · Accepted solution]

@BEST123, we've an acknowledged issue with the change password tool within the member centre, as a workaround for now can you try the forgot password tool Here?

@ffox, can you try the steps DS has suggested letting us know how it goes please?

[#8]

No special characters in either password  Any other ideas?

[#9]

Thanks for getting back to us.

Can you try clearing cache, cookies and any saved passwords in your web browser then try logging in again?

[#10]

Cleared cache, cookies and saved passwords in Edge and switched adblocker off.  No change - still can't log on with old and/or new passwords.

[#11]

Hi @ffox,

I'm sorry to hear that the issue persists.

Are you able to try logging in with another device?

Thank you.

[#12]

Hi @Jubby, I feel I need to ask this, do you think this issue could be related to this?

[#13]

Hello Guys,

Please can you try alternative deviuces and failing that try a password reset without any special characters. If the issue persists after 2 hours of changing the password, please get back to us.

[#14]

I have the same problem attempting to log in on an Android tablet.  As I said before, there are no special characters in either of my old or new passwords. 

[#15]

Hello @ffox,

Can you advise if you have tried the steps outlined by @Jubby? Have you also tried an alternative device?