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Change Security Password

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Dabbler
Posts: 19
Thanks: 2
Registered: ‎17-02-2016

Change Security Password

Hi guys. This is a simple enough question, but search as I may in the Plusnet website or on the forum, I cannot find the answer.

 

I want to change my security password. Not the one associated with my account login username and password, but the one that Plusnet always asks me when they ring me. They want two digits from it and although I think I know it, the letters I give them are always wrong. Every time they ring me I am unable to answer the security digits correctly.

 

I have looked in Member Centre, Manage Account and can see my contact details but can't see anything to display or change the security password. 

 

Where do I reset it please?

5 REPLIES 5
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Moderator
Moderator
Posts: 20,380
Thanks: 3,794
Fixes: 418
Registered: ‎06-04-2007

Re: Change Security Password

Hi @mikeshaw

I was under the impression that they ask for two digits from your login password. At least, that is what I give without issue.

 

Hopefully someone will confirm.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Dabbler
Posts: 19
Thanks: 2
Registered: ‎17-02-2016

Re: Change Security Password

I think Plusnet ask for two digits from my "security word" which is different to my login credentials (username/password).

I also have a security question/answer as a backup, but I can't see how to display or change that either.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,743
Thanks: 5,572
Fixes: 945
Registered: ‎21-04-2017

Re: Change Security Password

Fix
Hi there.
The characters from the password we’d ask for over the phone would be the same as the one you use to login to your member centre which is also the same as your broadband password to connect to the internet. This can be reset here: https://www.plus.net/forgotpassword/
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 19
Thanks: 2
Registered: ‎17-02-2016

Re: Change Security Password

Hi Gandalf. Thanks for the info. That probably explains why I keep getting it wrong.

I know the password I log in with so I don't need to change it.

I'll see what happens next time they ring me, but I will assume this answer sorted out my problem.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,743
Thanks: 5,572
Fixes: 945
Registered: ‎21-04-2017

Re: Change Security Password

No problem.

Let us know how it goes or if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team