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Change Payment Method

appoloin1
Hooked
Posts: 7
Registered: ‎03-12-2017

Change Payment Method

I need to fix a typo in the payment method but the but the button on the site is disabled.
3 REPLIES 3
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Change Payment Method

Good morning @appoloin1

 

The reason why you're currently unable to amend your payment details is because there is currently an account change taking place. Once this is completed, by 18/06/2021, you should then be able to amend the payment details. This will not effect your services in any way whatsoever.

 Adam
 Plusnet Help Team - Leeds
appoloin1
Hooked
Posts: 7
Registered: ‎03-12-2017

Re: Change Payment Method

I just got an email tell me the direct debit failed, looking the detail on the site the sort code looks wrong.
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Change Payment Method

@appoloin1

 

As I said, don;t worry about it for now, we're unable to make any changes at the moment, even on my end. Once the new contract has gone live on the 18th, please give it another go and feel free to reach out if you have any issues then.

 Adam
 Plusnet Help Team - Leeds