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Change Broadband to another line
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- Re: Change Broadband to another line
Change Broadband to another line
26-01-2011 12:30 PM
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Hi
I have two lines at home. The one I currently use for Broadband is very poor. Speed variations, dropouts etc. It's always been bad with Madasafish and now yourselves. TBH I don't think it's an ISP problem as all attempts to fix it in the past have failed including BT visits and numerous attempts at tweaking the service. (This was all with Madasafish - haven't even raised it at PlusNet).
That's not the main point. The other line here not broadband enabled according to the BT speed test should give me 5.5 speed (as opposed to the 0.9 on a bad day to 1.4 on a good day) that I currently get.
I am on Plusnet Value currently paying £5.99 p.m. which is very reasonable and suits my requirements.
If I wanted to, how easy is it to swap my broadband service to the other line and what are the costs involved?
It's also conceivable but not definite that I might be moving some time this year. Thought I'd mention it in case there are other financial implications.
Thanks
I have two lines at home. The one I currently use for Broadband is very poor. Speed variations, dropouts etc. It's always been bad with Madasafish and now yourselves. TBH I don't think it's an ISP problem as all attempts to fix it in the past have failed including BT visits and numerous attempts at tweaking the service. (This was all with Madasafish - haven't even raised it at PlusNet).
That's not the main point. The other line here not broadband enabled according to the BT speed test should give me 5.5 speed (as opposed to the 0.9 on a bad day to 1.4 on a good day) that I currently get.
I am on Plusnet Value currently paying £5.99 p.m. which is very reasonable and suits my requirements.
If I wanted to, how easy is it to swap my broadband service to the other line and what are the costs involved?
It's also conceivable but not definite that I might be moving some time this year. Thought I'd mention it in case there are other financial implications.
Thanks
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Re: Change Broadband to another line
26-01-2011 12:53 PM
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That you might move complicates things. Moving broadband from one line to another is treated exactly the same as a home move, you can either pay up front or commit to stay for a year and get it free. However if you move the broadband a second time within a year you would definitely have to pay the £65.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Change Broadband to another line
26-01-2011 3:41 PM
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Thanks for the info.
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Re: Change Broadband to another line
31-01-2011 9:56 AM
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IvorG,
There can be costs involved if you have a phone service with us in order to install a new line at your property, however it looks like that doesn't apply to you.
Let me know when you decide to go ahead with this and I'll keep an eye on things for you.
There can be costs involved if you have a phone service with us in order to install a new line at your property, however it looks like that doesn't apply to you.
Let me know when you decide to go ahead with this and I'll keep an eye on things for you.
Message 4 of 4
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