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Cessation charge ?

St3
Aspiring Champion
Posts: 2,608
Thanks: 498
Fixes: 5
Registered: 13-07-2012

Cessation charge ?

My account has activated this evening for the first time, i signed up to ( No annual contract ) and i paid £25 for this. But i have noticed in my account that ( Cessation charge ) is Activated.
I dont understand it, can someone please explain why its activated, because to me it looks like its saying im tied up to an annual contract, or maybe im getting it wrong.
Can someone please explain it to me.
Thanks
6 REPLIES
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: 05-04-2007

Re: Cessation charge ?

Hi Ukste,
Hopefully the link below should explain all for you.
http://www.plus.net/support/customer_service/billing/cessation_charges.shtml
St3
Aspiring Champion
Posts: 2,608
Thanks: 498
Fixes: 5
Registered: 13-07-2012

Re: Cessation charge ?

ahh i understand sorry for my noobie question and thanks for the info!
nich0las
Newbie
Posts: 1
Registered: 21-07-2012

Re: Cessation charge ?

i also  signed up to ( No annual contract ) and i paid £25 connection in 28/08/2010 .now i am looking in to canceling my broadband connection only to find i have to pay another £25 for the privalage am i reading this riite? if so i find this ridiculous and would urge any1 to consider this b4 signing as when you have paid £50 in connection and cancelation fees its not so good of a deal as i thought it were .and cannot remember seeing any of this ceasing fees when i signed up..  maybe i didnt read rite and that would be my fault but i will be telling all freinds family and any1 else to be aware of these ridiculous fees
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Cessation charge ?

Hi nich0las,
I'll try my best to explain how the cessation fee works.
If you were to leave Plusnet and move to another provider with a MAC Code, the cessation fee would not apply to you.
If you were to leave Plusnet and not continue broadband with another provider, essentially cancelling broadband altogether, the charge of £25 would apply.
The £25 cessation charge is a charge for completely removing the service from your line.
I hope this clears things up for you Smiley
Chris Pettitt
Cloud Environments Engineer
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: Cessation charge ?

and it's an Openreach charge which Plusnet is passing on.
St3
Aspiring Champion
Posts: 2,608
Thanks: 498
Fixes: 5
Registered: 13-07-2012

Re: Cessation charge ?

Quote from: Chris
Hi nich0las,
I'll try my best to explain how the cessation fee works.
If you were to leave Plusnet and move to another provider with a MAC Code, the cessation fee would not apply to you.
If you were to leave Plusnet and not continue broadband with another provider, essentially cancelling broadband altogether, the charge of £25 would apply.
The £25 cessation charge is a charge for completely removing the service from your line.
I hope this clears things up for you Smiley

i understand it, i think sometimes we jump in too qucikly without reading small print ;P