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Cessation charge?

yumi41
Hooked
Posts: 9
Thanks: 1
Registered: ‎13-11-2017

Cessation charge?

Hi

 

I'm thinking of going over to BT from Plusnet and understand that if I do so while mid-contract, I'll have a fee to pay.  However, what is the cessation charge?  If I wait until my contact is ended with Plusnet, do I really have to pay them £30 to cancel and go to BT?

7 REPLIES 7
jab1
Seasoned Hero
Posts: 6,570
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Registered: ‎24-02-2012

Re: Cessation charge?

HI @yumi41The cessation charge no longer applies, and in any case it only applied if you moved to a supplier such as Virgin, who do not use the BT network,

HTH

 

 

 

 

John
yumi41
Hooked
Posts: 9
Thanks: 1
Registered: ‎13-11-2017

Re: Cessation charge?

Thank you for the info and the quick response!

Alex
Community Veteran
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Registered: ‎05-04-2007

Re: Cessation charge?

Yes I believe it only applies if you wish to cancel broadband completely from your line, so in case you don't want it at all or Virgin where it is carried via a separate link.

In your case moving providers should be fine.

Jonpe
Hero
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Registered: ‎05-09-2016

Re: Cessation charge?

@OllieC's post here https://community.plus.net/t5/Broadband/Cessation-charge-quot-active-quot/m-p/1580255#M327511 says that "This charge has been completely removed from our T's & C's."

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,871
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Registered: ‎06-08-2018

Re: Cessation charge?

Hello @all -

Just for confirmation we do not charge the ceassation fee of £30.00 post August of this year. When you leave whether it be to anothe provider on the Openreach network or off (Virgin, Hyperoptic etc) you will just be charged your early termination fees (if you have any) and 14 days notice which will appear on the final invoice.

 

Hope this clears things up.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


jab1
Seasoned Hero
Posts: 6,570
Thanks: 2,196
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Registered: ‎24-02-2012

Re: Cessation charge?

Thought that was the case @Mads. I think my post was unclear.Embarrassed

John
Alex
Community Veteran
Posts: 5,025
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Registered: ‎05-04-2007

Re: Cessation charge?

Thanks @Mads

I didn't realise that until just now - thanks for clarifying Smiley