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Cessation charge

Kirstiilouu
Newbie
Posts: 1
Registered: ‎27-11-2017

Cessation charge

I am moving home in 2 weeks and my partner already has a BT internet deal plus tv package for the same price I pay for my current Plusnet broadband. I've been told that I will have to pay the £30 charge even though I'm only cancelling because I don't need it anymore and the property already has a broadband line. Surely this isn't right? Can Plusnet (who pride themselves on great service) really charge us to cancel an account that we don't have need for anymore? If I could I would carry the account over (which I've done when I've moved before) but it's no longer required.
2 REPLIES
Superuser
Superuser
Posts: 3,501
Thanks: 1,953
Fixes: 12
Registered: ‎10-04-2007

Re: Cessation charge


@Kirstiilouu wrote:
I've been told that I will have to pay the £30 charge even though I'm only cancelling because I don't need it anymore and the property already has a broadband line. Surely this isn't right?


The 'cessation charge' is levied by BT (who supply the Broadband service to Plusnet),  Plusnet simply pass on this charge to the end user.  There is quite a bit of debate about the relevance of thecharge in today's market. BT have said they are reviewing the charge, but until they do there is no option

http://www.telegraph.co.uk/bills-and-utilities/broadband/bt-stings-broadband-customers-31-exit-fee/

Plusnet Help Team
Plusnet Help Team
Posts: 10,182
Thanks: 3,210
Fixes: 515
Registered: ‎21-04-2017

Re: Cessation charge

Hi there.

As MauriceC has advised, the cessation charge covers the cost of removing broadband from the line. This can be the case if you move to a provider that doesn't use the BT Wholesale network or your line is ceased altogether.

 

More info can be found over here

 

I hope this helps clarify things.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team