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Cessation charge

davidj66
Rising Star
Posts: 623
Thanks: 36
Fixes: 1
Registered: 04-09-2008

Cessation charge

I've very recently taken a deal to stay with Plusnet which invoved an upgrade from Value to Unlimited @ a reduced sub. for 12 months.
Had a look at Account details page for the first time since, and to my surprise,noticed that the cessation charge which used to be £25 is now reading zero with a Cancelled status.Is this because I've agreed to a 12 month contract ie will it return to £25 in July 2014 with a status of ActiveHuh
9 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cessation charge

Hi there,
Looks very odd - I'm guessing something happened when the account changed over, though I'm not sure why it removed the contracts like that. I'll get one of our specialists to take a look and see if we can find out what's going on, thanks very much for the heads up.
davidj66
Rising Star
Posts: 623
Thanks: 36
Fixes: 1
Registered: 04-09-2008

Re: Cessation charge

Thanks Matt - further query -the same page is showing £16.99 pm Plusnet U/L -COMPLETE -should it show the agreed 12 month discounted price as shown on a closed ticket from 27th June?Huh
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cessation charge

I believe it should, but it's definitely showing correctly on our side of things. I suspect it'll update soon, though please let us know if it doesn't.
jonnyvanwillis
Newbie
Posts: 1
Registered: 15-07-2013

Re: Cessation charge

just when you think this shower can get no worse they sideswipe you with a leaving charge .....5 years i have stuck out slow or no service unhelpful customer svcs and most annoying bloody adverts saying were the best blah blah have our best ever broadband for £5.99 etc UNLESS its me i have to pay full price for sweet [Censored] and after much complaining was told to go on line and upgrade to our unlimited package we will bring the price down for you ....WOW at last some happiness ...NOT A CHANCE  today i was told that as i did do it on line ( as recommended ) the shifty [Censored]
[Censored]   tied me into a new contract and so i have to buy my way out well [Censored]
you im going i will not recommend you to anyone unless i hate them , i know i should read t&cs but stupidly i thought as you were being helpful you would not be setting me up to keep grabbing too much money for rubbish svc .......5 YEARS of your [Censored] is enough .
adie:red avoidance of swear filter removed as per link:rules.
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Cessation charge

Quote from: jonnyvanwillis
just when you think this shower can get no worse they sideswipe you with a leaving charge .....

That was rather rude hijacking someone elses post to spout forth a load of profanities !
Maybe start another post with your issues in and let one of the support staff take responsibility for it ?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Cessation charge

@jonnyvanwillis
Sorry to hear you feel that way, the package you have signed to would incur cancellation charges if you decide to leave now.
I've checked over your connection and it seems that your line is performing well, I'm happy to take a look over your connection if you're still experiencing issues.

davidj66
Rising Star
Posts: 623
Thanks: 36
Fixes: 1
Registered: 04-09-2008

Re: Cessation charge

Hi Chris/Matt - just looked at Account Summary page again -still showing  Plunet Unlimited £16.99 pm COMPLETE (not agreed offer price for 12 months)
Also still showing Cessation charge as £0 CANCELLED Grin
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Cessation charge

Quote from: davidj60
Also still showing Cessation charge as £0 CANCELLED

I don't suppose that 'offer' is open to others?  Lips are sealed
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Cessation charge

It's showing as £0 because it's been cancelled off your account, not sure why yet though, I'll take a look.
Your services charges are £8.49 per month.