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Cessation charge query

badwolf
Grafter
Posts: 88
Registered: 01-09-2007

Cessation charge query

Hi Chaps,
In the very near future I will be moving house. I will need to cancel my plusnet phone and broadband rental as I will be moving back to my folks for a few months whilst my new house complete Sad I see I have to pay a cessation charge - does anyone know at what point they take the £25 payment? is it when I call or at the end of the billing period!?
As a side, will my plusnet account remain "dormant"? (ie, free dialup account?) in the interim period? As I would like to return with the same username etc in several months time.
Danke!
2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cessation charge query

Hi there,
It'll most likely be taken when you call, but I suspect you could make an arrangement with our team if need be. Regarding the account being kept as dialup, again the team should be able to arrange this when you talk to them but if anything goes wrong with it post in here and we'll sort it for you.
badwolf
Grafter
Posts: 88
Registered: 01-09-2007

Re: Cessation charge query

Cheers Matt Smiley