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Cessation charge - When is it applied?

machare
Grafter
Posts: 165
Thanks: 4
Registered: ‎13-01-2011

Cessation charge - When is it applied?

On
http://www.plus.net/info2/legal/price_guide.html#broadband_family
after "Cessation charges don't apply if:"  There are two buttet points:
1)   You use a MAC key to switch to another provider (this is called a migration)
2)   you're a Plusnet Essentials or Plusnet Unlimited customer without a contract

Are these alternatives? or do both conditions have to be met to avoid the cessation charge?

4 REPLIES 4
davidj66
Aspiring Pro
Posts: 659
Thanks: 41
Fixes: 3
Registered: ‎04-09-2008

Re: Cessation charge - When is it applied?

Its either/or
machare
Grafter
Posts: 165
Thanks: 4
Registered: ‎13-01-2011

Re: Cessation charge - When is it applied?

Please would summon from Plusnet confirm that  "Cessation charges don't apply if:"  you're a Plusnet Essentials or Plusnet Unlimited customer without a contract and
you DON'T  use a MAC key to switch to another provider.
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Cessation charge - When is it applied?

That's correct but only if you were not on a contract that's now lapsed (the easiest way to see this is if you're paying the extra £2.50 per month then you're on a no-contract product). Otherwise it's applicable.
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Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
machare
Grafter
Posts: 165
Thanks: 4
Registered: ‎13-01-2011

Re: Cessation charge - When is it applied?

Thanks,  I expect to wish to terminate after my current contract has expired. If I offer to pay the £2.50 p/m more (i.e. request to move to a non contract product) could I then cease without having to pay the cease charge?