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Cessation charge - When is it applied?
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Cessation charge - When is it applied?
20-10-2013 9:48 PM
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On
http://www.plus.net/info2/legal/price_guide.html#broadband_family
after "Cessation charges don't apply if:" There are two buttet points:
1) You use a MAC key to switch to another provider (this is called a migration)
2) you're a Plusnet Essentials or Plusnet Unlimited customer without a contract
Are these alternatives? or do both conditions have to be met to avoid the cessation charge?
http://www.plus.net/info2/legal/price_guide.html#broadband_family
after "Cessation charges don't apply if:" There are two buttet points:
1) You use a MAC key to switch to another provider (this is called a migration)
2) you're a Plusnet Essentials or Plusnet Unlimited customer without a contract
Are these alternatives? or do both conditions have to be met to avoid the cessation charge?
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Re: Cessation charge - When is it applied?
21-10-2013 9:15 AM
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Its either/or
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Re: Cessation charge - When is it applied?
23-10-2013 3:34 PM
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Please would summon from Plusnet confirm that "Cessation charges don't apply if:" you're a Plusnet Essentials or Plusnet Unlimited customer without a contract and
you DON'T use a MAC key to switch to another provider.
you DON'T use a MAC key to switch to another provider.
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Re: Cessation charge - When is it applied?
23-10-2013 4:10 PM
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That's correct but only if you were not on a contract that's now lapsed (the easiest way to see this is if you're paying the extra £2.50 per month then you're on a no-contract product). Otherwise it's applicable.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Cessation charge - When is it applied?
23-10-2013 4:59 PM
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Thanks, I expect to wish to terminate after my current contract has expired. If I offer to pay the £2.50 p/m more (i.e. request to move to a non contract product) could I then cease without having to pay the cease charge?
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