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Cessation Charge when Migrating to sky

crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Cessation Charge when Migrating to sky

I was thinking of taking up the £12.50 unlimited through MSE and called up plusnet and was told that it would be £30 for changing over to them, I thought this was only applied when cancelling your line ?
Thanks
Robert
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,759
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Cessation Charge when Migrating to sky

Hi there,
A migration to an LLU provider like sky from a different broadband technology (such as the BT Wholesale based fibre and ADSL we do) involves a cease of our service which is why the fee comes into effect I'm afraid.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team