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Ceasing phone and broadband due to VOIP port

FIXED
Rising Star
Posts: 93
Thanks: 18
Registered: ‎02-02-2016

Ceasing phone and broadband due to VOIP port

As I now have FTTP I wish to cease my Plusnet phone and broadband service.  I have initiated a port of my phone number to a VOIP provider and have received an email confirming the phone service will cease but not that the broadband service will also cease.  I am expecting the broadband to be terminated as well as there will be no copper line active.  Please confirm you will be ceasing all service on Wednesday 10th?

FTTP + pfSense + Asus RT-AC67U AiMesh
4 REPLIES 4
Superuser
Superuser
Posts: 9,186
Thanks: 2,259
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Registered: ‎30-07-2007

Re: Ceasing phone and broadband due to VOIP port

I would have thought that you DIDN'T want your broadband to cease. Have you migrated your your FTTC service with PN to FTTP or have you retained the FTTC service as well ?

Unless you've retained an FTTC service, then you don't want the broadband ceased

Rising Star
Posts: 93
Thanks: 18
Registered: ‎02-02-2016

Re: Ceasing phone and broadband due to VOIP port

I already have FTTP live with another ISP - I want to terminate my FTTC as no longer required - don't have any need for the copper line anymore.

FTTP + pfSense + Asus RT-AC67U AiMesh
Plusnet Help Team
Plusnet Help Team
Posts: 778
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Registered: ‎02-05-2017

Re: Ceasing phone and broadband due to VOIP port

Fix

Hi @brookheather, thanks for getting in touch.

 

I can confirm both phone and broadband will be migrating away to another provider.

 

Let us know if you need anything else

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Superuser
Superuser
Posts: 9,186
Thanks: 2,259
Fixes: 163
Registered: ‎30-07-2007

Re: Ceasing phone and broadband due to VOIP port

I already have FTTP live with another ISP

Ah! I understand now.