Cease on landline and broadband
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cease on landline and broadband
Cease on landline and broadband
04-04-2019 9:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cease on landline and broadband
04-04-2019 11:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm really sorry to see this.
I've just placed an order to re-start your line and have added further detail to your account with regards to getting the broadband service reconnected to:
https://www.plus.net/wizard/?p=view_question&id=188985489
Re: Cease on landline and broadband
04-04-2019 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cease on landline and broadband
04-04-2019 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there, I've added an update to the ticket to state that the broadband order is in place and I've requested an expedite. I'm expecting an email to come through soon to confirm the due date so I'll be able to let you know when that is by the end of the day tomorrow at the latest.
Re: Cease on landline and broadband
05-04-2019 1:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there, I'm glad to advise that the broadband service is due to be reactivated today. I've updated the ticket with more information and will follow things up with you as soon as I see that's gone through.
Do let me know if there's anything I can do to help in the meantime though.
Re: Cease on landline and broadband
05-04-2019 4:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cease on landline and broadband
05-04-2019 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem, I'm sorry that wasn't covered when addressing this initially. The number has changed temporarily to allow us to expedite the re-connection, I've placed an order to change the number back for you on Monday.
Re: Cease on landline and broadband
05-04-2019 5:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cease on landline and broadband
05-04-2019 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cease on landline and broadband
05-04-2019 5:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cease on landline and broadband
05-04-2019 5:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Adam
Broadband seems to be up and running so thanks for your help in sorting out this problem. I hope Plusnet will look at its systems to ensure this doesn't happen again. Since joining Plusnet in October 2018 I've had problems with incorrect billing which I was told were due to a systems fault. All these "systems faults" don't really inspire me with confidence for the future.
Re: Cease on landline and broadband
05-04-2019 6:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, that's no problem.
I completely appreciate your point of view and it's really unfortunate that you've been affected by other issues prior to this happening.
I'll follow things up with you on Monday once I've made sure that the renumber has completed if that's OK.
Re: Cease on landline and broadband
05-04-2019 7:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A cease on broadband and landline happened to me on 11th March. Unfortunately, and unlike yourself, I was away for some 16 days at the time. Hence I was unable to jump on PlusNet immediately it happened and push for a rapid service restoration. On returning home, and after a long and tedious overnight flight, I spent hours on my mobile trying to resolve issues. And the landline number associated with the house went into quarantine for a two week period, with the risk that it would be allocated to a new customer. Plus I was given contradictory tales about the impossibility of make a number re-assignment in parallel with establishing the broadband service.
Billing is appalling - I still do not have a clear unequivocal view of my on-going costs. And the excessive and abnormal data charges I had to cover on my mobile. Guess what, it's Plusnet Mobile but a different business unit so one doesn't/can't/won't talk to the other!
14 years a Plusnet customer. I have to ask why.
Sorry for the rant and I hope that your service is back to normal.
Re: Cease on landline and broadband
05-04-2019 8:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to see that Leadwelly, depending on the cause of the cease it can mean that the number is ported away from our suppliers meaning that we have to follow the process that takes 14 days as per OFCOM stipulations.
it looks like this has been resolved for you but please let me know if there's anything we still need to help you with.
Re: Cease on landline and broadband
08-04-2019 12:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cease on landline and broadband