Cease Fee of £30.00 transfering to BT
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Cease Fee of £30.00 transfering to BT
27-08-2014 11:14 AM
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No mention was made of me needing to request a MAC.
My line and broadband was transfered to BT on 1st of August.
Plusnet now advise me that I must pay a cease fee of £30.00 because Openreach charge them this.
Openreach denied this and advise me that the transfer was carried out correctly.
Please advise how I can resolve this without going to the Regulator.
Peter Crowe
Re: Cease Fee of £30.00 transfering to BT
27-08-2014 12:25 PM
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I'll chase this up with our billing team and get back to you later today. Sorry for any inconvenience caused by this.
EDIT: I've closed those tickets on your account regarding this and further information can be found on those tickets. Apologies for any confusion.
Re: Cease Fee of £30.00 transfering to BT
27-08-2014 1:30 PM
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You should ensure that your staff understand this so that you do not repeat this
Pete Crowe
Re: Cease Fee of £30.00 transfering to BT
27-08-2014 2:14 PM
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http://community.plus.net/forum/index.php/topic,131019.0.html
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cease Fee of £30.00 transfering to BT
27-08-2014 2:23 PM
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Re: Cease Fee of £30.00 transfering to BT
27-08-2014 5:08 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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