Caught out by Massive jump in Fibre costs per month
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Caught out by Massive jump in Fibre costs per month
29-05-2016 3:46 PM - edited 29-05-2016 3:49 PM
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Was just about to renew my yearly Line rental payment , when I got an email showing a jump from 17 to 49 pounds per month.
Now some of that is the full cost line rental I was about to renew. and also the 24/7 Phone calls monthly cost , but my negotiated discount I got last renewal has been dumped. no warning just a "we're having this amount " email 😉
Got through to PN .. and was given lots of reasons why they can't offer me a similar discount to that I have been paying for the last 12 months or so ..
Seems PN all happy for me to jump Ship and lose the 400 odd quid for the sake of 60 ish . does seems pretty [-Censored-] business model .C
Discussed the offers online for new customers and got a Speel about a low user count in our area etc ... wasn't mentioned nor a problem in any of my previous years.
C.
Re: Caught out by Massive jump in Fibre costs per month
29-05-2016 4:08 PM
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When you consider the wholesale costs that Plusnet have to pay, especially for bandwidth (the bandwidth that Plusnet share between all their customers apparently costs over £40 per 1 Mbit/s per month), the business model that doesn't make sense is the selling of the broadband at a loss-making discount.
Re: Caught out by Massive jump in Fibre costs per month
29-05-2016 5:11 PM - edited 29-05-2016 5:15 PM
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ceedy wrote:this amount " email ;-)Discussed the offers online for new customers and got a Speel about a low user count in our area etc
And using this logic - never will be a high user area?
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Caught out by Massive jump in Fibre costs per month
30-05-2016 12:42 PM
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Sure that wasn't "Not a low cost area"? Referring to the OFCOM market classifications?
Re: Caught out by Massive jump in Fibre costs per month
31-05-2016 9:32 AM - edited 31-05-2016 9:34 AM
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Its all cobblers anyway..
Its just playing with numbers. and PN are dancing to Bt's script .
What PN get charged is pretty irrelevent. as it all owned by BT , who are by far the most dominant supplier in our area, and incidentally, when I discussed with them this weekend about their current Fibre Deals they were ble to beat PN by a Few pounds ( probably in the short term like PN ) , and when i queried whether this was classed as a low user area , they said its just a normal user area !
C.
Re: Caught out by Massive jump in Fibre costs per month
31-05-2016 10:48 AM
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@ceedy wrote:
when i queried whether this was classed as a low user area , they said its just a normal user area !
I believe BT Retail/Consumer just charge one price as opposed to charging the higher cost market area a higher price.
However having said this, last time I checked the lower cost market area price with us was cheaper. Which unfortunately isn't much use to you in the higher cost market area
Re: Caught out by Massive jump in Fibre costs per month
31-05-2016 11:21 AM - edited 31-05-2016 11:23 AM
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its a pity PN have decided to hike all the prices so much over the last years, always been happy with the whole relationship.
But with even BT beating the PN price by a fiver per month . so a few quids saving over the 24 month offered contract period and also saving a bit paying up front for the LR , .....It .All just feels NOT right!
But with Talktalk beating PN by the tune of 185 quids per year over the 24months its bit of no brainer , unless going to TT is
Re: Caught out by Massive jump in Fibre costs per month
31-05-2016 11:34 AM
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We'll be sorry to see you go, however I appreciate why, with the price differences between us and other providers for the high cost market areas.
Whichever provider you decide to go with, I wish you all the best moving forward.
Re: Caught out by Massive jump in Fibre costs per month
31-05-2016 6:53 PM
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The higher cost areas for FTTC is entirely an invention of Plusnet though, isn't it?
Re: Caught out by Massive jump in Fibre costs per month
31-05-2016 11:04 PM
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Well it wasn't there when I joined 3 years ago ... and nothings changed down here!!
Re: Caught out by Massive jump in Fibre costs per month
08-06-2016 5:08 PM
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Actually my info was wrong..... we were not in a High Cost/low user area in the last 2 years. ago.
But i forgot that we have had 2 big builds going on recently so over 300 new houses ( all now full and lived in)..
So that excuse is blown right out of the water ..
I don't mind being given BS ,, but please make it qualtiy BS that isn't so blantantly untrue .
Re: Caught out by Massive jump in Fibre costs per month
08-06-2016 5:11 PM
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Re: Caught out by Massive jump in Fibre costs per month
09-06-2016 7:56 AM
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We have the choice of almost every other provider except Virgin Fibre here ?
Re: Caught out by Massive jump in Fibre costs per month
09-06-2016 5:48 PM
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You can check your exchange by inputting your home phone number at
https://www.samknows.com/broadband/exchange_search
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Caught out by Massive jump in Fibre costs per month
10-06-2016 10:06 AM - edited 10-06-2016 10:06 AM
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Well in that case discounting all the Hic-cost area Bull..
Looks like I just simply fell for the standard sharp practice of pull in a Customer with a Loss leading deal then whack up the prices at next renewal ?.
If mother company BT can beat my current PN renwall by a small amount .. then its all just playing with numbers innit!
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