Cashback?

[#1]

cheers chris

[#2]

Hia Chris, thanks for that.
Just a suggestion, but the emails you send out about the cashback say:

Quote

Plusnet Claim Placed Successfully Dear xxxxxxxxxxxxxxx Thank you for confirming your details. We are now processing your £50 cashback, and a cheque will be dispatched to you shortly. In the meantime should you have any questions please do not hesitate to contact the customer care support. Kind Regards PlusNet

I think it would be a good idea, instead of saying "shortly", for it to actually say that to the cheque will not be processed until 30 days since your last service went active,  and then it can take up-to 30 days at that point. To me 'shortly' means within the next week or so, not a couple of months.
Many thanks,
Ali.

[#3]

Thanks for pointing that out about the email, we're looking into that now. I don't like how some of that is worded at all so cheers for the feedback.

EDIT:
would you mind sending us over the full email including the headers please? let me know if you need help with that. I'm going to PM you with an e-mail address.
Thanks

[#4]

Thanks Adam, sent as requested.
Ali.