Cashback
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Cashback
06-05-2020 5:44 PM
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I signed up to switch to plusnet broadband services via plusnet website on 9th March with the £75 cashback deal. My line went live on 7th April. I was expecting to receive an email to activate the cashback but I have not received one. I've also checked my junk folders. Could this please be investigated?
Re: Cashback
07-05-2020 12:47 PM
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Hi there,
We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, send us a direct message with your account username and we’ll be happy to help.
Re: Cashback
11-05-2020 10:03 AM
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Hi Alice
Thank you for your response but unfortunately this has not solved my query. Information shows '
1. How do I claim my cashback or Gift Card?
- You'll be sent an email to the address you gave when you signed up.
- You'll normally receive this within 28 working days of you re-contracting your Broadband.'
I have not been sent an email to be able to claim the cashback. It has been more than 28 working days since my line was set up and I have checked my junk folder too.
Many thanks
Laura
Re: Cashback
11-05-2020 5:33 PM
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Hi @lbarker11, please you can you see my further response here.
Re: Cashback
11-05-2020 10:09 PM
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I messaged them on FB. Josh claimed for me and I received my cheque today. Try it.
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