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Cashback offer from the plusnet main page - 2010

GarryR
Newbie
Posts: 2
Registered: 09-06-2011

Cashback offer from the plusnet main page - 2010

Hello there,
I signed up for plusnet in November 2010. I was looking for cheap broadband and on the Martin Lewis - Money Saving Expert page was a recommendation that plusnet were doing cheap broadband plus cash back - through plusnet - /not/ through a 3rd party site.
The image banner on the main page had a 'curled over page' look to it at the top right.
I signed up and called a customer service rep to find out how the cash back is paid, who told me that it would be a cheque sent to my home address after 6 months.
We are 6 months into the account and the cheque should be on its way. So i raised a supoprt question to ask this question. My message and the support response are below...
Can anyone help?!

-----------------initial message-----------------------
[Support Wizard Journey]

[Additional Information]
Hello there,
When I signed up in November 2010 there was an offer on where I would receive cash back in the form of a cheque after 6 months.

Please let me know when this cheque will arrive, thank you.
-------------------/initial message-----------------------
-----------------support response---------------------
Dear Mr Renshall,
Thanks for getting in touch,

The offer which you are referring to would of been one through a 3rd party sign up company as we've never done an offer such as this.

As such please contact the company you signed up with in regards to receipt of your cheque.

Sorry I cannot be of further assistance

You can check your account online at http://my.plus.net find guides to our services at http://support.plus.net or check out our community at http://community.plus.net

Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0845 140 0200 if we can be of further assistance.

Kind regards,

[removed]
----------------------support response------------------
[Moderator's note by Adie (dvorak) CSA name removed as per Forum Rules]
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Cashback offer from the plusnet main page - 2010

Hi GarryR,
I'm sorry to say it looks like that there may have been some confusion here I'm quite certain that we've never directly done a cashback offer that's not done through a 3rd party affiliate site.
Quote
a cheque sent to my home address after 6 months.

We only do this for referral payments, however I'm going to speak to someone else at this end just to double check what I'm saying...
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
GarryR
Newbie
Posts: 2
Registered: 09-06-2011

Re: Cashback offer from the plusnet main page - 2010

EDIT
I've found the information, and it was through another site... it was a moneysupermarket offer.
100% my mistake.
Sorry to waste your time Adam Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Cashback offer from the plusnet main page - 2010

No worries Garry, I can definitely 100% confirm that we only do cashback offers through our affiliates.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team