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Cashback not received

Posts: 1
Registered: ‎09-06-2020

Cashback not received

Hello, i am posting today as i have not received an email requesting i claim my cash back, I've called customer services and they have said i am outside of my claim window which i do not agree with as i haven't even received the email. i think this is quite dishonest way to do business i would hope that some one at plus net can sort this out for me asap.

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Posts: 22,319
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Registered: ‎06-04-2007

Re: Cashback not received

Moderator's note(s):

Thread moved from Everything Else to My Account/Billing.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,894
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Registered: ‎22-01-2018

Re: Cashback not received

Hello @hannahzuidhof,


I am sorry that you are now outside the escalation period to receive your reward.  It is outlined in the terms and conditions of the cash back reward that you have 2 months to get in touch should you not receive you cashback reward or to claim it if you have.


The full details of the cashback reward can be found on our site here, I am sorry for any inconvenience caused.





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 Sammy M - Sheffield Team
 Plusnet Help Team