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Cashback email

Posts: 1
Thanks: 2
Registered: ‎24-11-2018

Cashback email

I signed up online for Plusnet broadband and went live on 30 October. I haven't received the email for the £50 cash back which was advertised at the time - yes I have checked spam folders. This seems to be rather common problem and is rather disappointing - if Plusnet are making the offer they should make it simple and transparent to claim it. 


I haven't been able to get through to phone support so hopefully someone from the help team can sort this out through this forum.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 43
Fixes: 1
Registered: ‎25-04-2017

Re: Cashback email

Hi @Florence_K


I'm sorry to hear about the issues you have been experiencing. I have updated your account with further information which can be viewed by clicking here.


Please do not hesitate to get back in touch if we can be of further assistance.