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Cashback email

Florence_K
Newbie
Posts: 1
Thanks: 2
Registered: ‎24-11-2018

Cashback email

I signed up online for Plusnet broadband and went live on 30 October. I haven't received the email for the £50 cash back which was advertised at the time - yes I have checked spam folders. This seems to be rather common problem and is rather disappointing - if Plusnet are making the offer they should make it simple and transparent to claim it. 

 

I haven't been able to get through to phone support so hopefully someone from the help team can sort this out through this forum.

1 REPLY 1
Saltariva
Plusnet Help Team
Plusnet Help Team
Posts: 43
Thanks: 9
Fixes: 1
Registered: ‎25-04-2017

Re: Cashback email

Hi @Florence_K

 

I'm sorry to hear about the issues you have been experiencing. I have updated your account with further information which can be viewed by clicking here.

 

Please do not hesitate to get back in touch if we can be of further assistance.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sophia A
 Plusnet Help Team