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Cashback email not received

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Newbie
Posts: 4
Registered: ‎21-01-2020

Cashback email not received

My Plusnet account went live on 19/12/2019 but I have still not received any email regarding claiming the £75 cashback offer.

 

Does anyone know how I can claim this?

7 REPLIES 7
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Plusnet Help Team
Plusnet Help Team
Posts: 646
Thanks: 93
Fixes: 38
Registered: ‎25-02-2019

Re: Cashback email not received

Hi @krazeekiz,

I have checked your account and it says that the cashback is through an affiliate website. Did you know which affiliate website you signed up through?

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
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Newbie
Posts: 4
Registered: ‎21-01-2020

Re: Cashback email not received

Hi @Beyhive,
I don't honestly remember going through an affiliate website - I thought I came direct to Plusnet.
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Plusnet Help Team
Plusnet Help Team
Posts: 1,123
Thanks: 130
Fixes: 49
Registered: ‎26-03-2018

Re: Cashback email not received

Hi @krazeekiz,

I've taken a look into this today and raised a ticket in response, which can be viewed here. I hope that this helps but if you have any further queries or issues that you'd like to raise with us then please don't hesitate to get back in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Newbie
Posts: 4
Registered: ‎21-01-2020

Re: Cashback email not received

Thanks for your help so far.

I raised a claim with Quidco (the only site I'm signed up with) and they have referred me back to Plusnet as they have no record of a visit to be able to pay the cashback.

Is it possible to now raise the cashback email since I am unable to claim it any other way?

Many thanks
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Plusnet Help Team
Plusnet Help Team
Posts: 1,538
Thanks: 151
Fixes: 66
Registered: ‎06-08-2018

Re: Cashback email not received

Hello @krazeekiz,

Thanks for getting back to us.

I'm afraid as the cashback was offered via an affiliate site we're unable to do anything further in the escalation process - this is because the cashback would have been offered by that affiliate rather than us. Apologies for any inconvenience this causes you.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Newbie
Posts: 4
Registered: ‎21-01-2020

Re: Cashback email not received

Hi Mads,

I'm afraid that just isn't the case. If you go back through my complaint you will see that I did not come to Plusnet via an affiliate site. I was advised to raise a claim with Quidco (the only affiliate site I'm registered with) 'in case' they tracked my purchase. Which they didn't. Because I didn't go through their site.

I came directly to Plusnet's website where I was greeted with an offer 'sticker' during the signing up process advising my purchase/set-up was eligible for £75 cashback - details of how to claim it would be emailed to me after a however many days. This email never arrived hence me raising this claim.

I did not go through a cashback site. The cashback was offered directly through your website and was one of the main reasons I signed up with you in the first place as it made your offer slightly cheaper than what else I was being offered.

I have to say the service side of things has been appalling so far. Whenever I have taken up cashback offers with other companies it has been slick and seamless. Where there has been any issue it has been resolved without delay, not like this situation where I'm being given half-advice, unable to contact customer services without having to wait ridiculous timescales and being passed from pillar to post with still no resolution in sight and still £75 down on where I should be.
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Plusnet Help Team
Plusnet Help Team
Posts: 14,939
Thanks: 408
Fixes: 117
Registered: ‎27-04-2007

Re: Cashback email not received

Sorry to see that, 

 

We have raised this with our billing team which are unable to confirm which affiliate the sign up went through as the code used doesn't relate to any of our direct cashback offers. If you haven't already it would be worth checking through your browser history from around the time you signed up with us. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team