cancel
Showing results for 
Search instead for 
Did you mean: 

Cashback email -- NOT received

muthu
Newbie
Posts: 2
Registered: ‎16-12-2019

Cashback email -- NOT received

Hi

 

I have not received any cashback email as promised. I have been using my Plusnet broadband from 01/10/2019.

 

Could you please check my account and make the necessary arrangements to pay my cashback.

 

Thanks

 

Muthu

 

 

4 REPLIES 4
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Cashback email -- NOT received

Thanks for your post @muthu.

 

We're sorry to hear of this issue.

 

We've just sent you this ticket regarding your cashback.

 

Please don't hesitate to get back in touch if you need any further help.

 

muthu
Newbie
Posts: 2
Registered: ‎16-12-2019

Re: Cashback email -- NOT received

Please refer to my ticket number: 197202304

As you mentioned, I haven't yet received my cashback .

Could you please clarify me how and when you sent my cashback?
Thanks
Muthu
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: Cashback email -- NOT received

Hi Muthu, we processed that as a resolution payment which means it should have gone back to your bank account. I need to apologise as it wasn't processed correctly. I'm flagging that with a manager right now so we can process it straight away, it will take a further 10 working days for that to reach your account and I'm really sorry for the further issues with that. 

 

Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: Cashback email -- NOT received

Just a quick update to say that payment has been processed now and should reach you soon. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team