Cashback email -- NOT received

[#1]

Hi

I have not received any cashback email as promised. I have been using my Plusnet broadband from 01/10/2019.

Could you please check my account and make the necessary arrangements to pay my cashback.

Thanks

Muthu

[#2]

Thanks for your post @muthu.

We're sorry to hear of this issue.

We've just sent you this ticket regarding your cashback.

Please don't hesitate to get back in touch if you need any further help.

[#3]

Please refer to my ticket number: 197202304

As you mentioned, I haven't yet received my cashback .

Could you please clarify me how and when you sent my cashback?
Thanks
Muthu

[#4]

Hi Muthu, we processed that as a resolution payment which means it should have gone back to your bank account. I need to apologise as it wasn't processed correctly. I'm flagging that with a manager right now so we can process it straight away, it will take a further 10 working days for that to reach your account and I'm really sorry for the further issues with that. 

Adam 

[#5]

Just a quick update to say that payment has been processed now and should reach you soon.