Cashback e-mail not received

[#1]

My service went live on 16-03-20 and I was supposed to receive an e-mail to claim the £75.00 cashback but this has not come through and I cannot get through to cust services on the phone.

What should I do?

[#2]

We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, then please get back to us here and we’ll be happy to help.