Cashback e-mail not received
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Cashback e-mail not received
20-08-2018 1:05 PM
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Hi, my service went live on 4th August 2018 but I haven't yet received my cashback e-mail for £85 , please can you advise.
Thankyou.
Re: Cashback e-mail not received
20-08-2018 1:37 PM - edited 20-08-2018 1:38 PM
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Moderator's note:
Topic moved from 'Everything Else' to 'Accounts and Billing' to raise its profile.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Cashback e-mail not received
20-08-2018 3:52 PM
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Hi @kirsty49
Thanks for getting in touch regarding this.
I am really sorry to hear that there has been a delay in receiving your cashback redemption email.
We have been made aware that there was an issue with the system that was automatically sending the redemption email.
As a result of this our Marketing Team is sending the emails to each customer that has been affected by this and this is expected to be with you within 5 - 10 working days.
I do apologise for any inconvenience that this may cause and please feel free to get in touch with any further questions you may have.
Thank you.
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