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Cashback e-mail not received

kirsty49
Newbie
Posts: 1
Registered: ‎20-08-2018

Cashback e-mail not received

‎20-08-2018 1:05 PM

Hi, my service went live on 4th August 2018 but I haven't yet received my cashback e-mail for £85 , please can you advise.

Thankyou.

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Strat
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Re: Cashback e-mail not received

‎20-08-2018 1:37 PM - edited ‎20-08-2018 1:38 PM

Moderator's note:

Topic moved from 'Everything Else' to 'Accounts and Billing' to raise its profile.

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Warwick
Plusnet Alumni (retired)
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Registered: ‎06-08-2018

Re: Cashback e-mail not received

‎20-08-2018 3:52 PM

Hi @kirsty49

 

Thanks for getting in touch regarding this.

 

I am really sorry to hear that there has been a delay in receiving your cashback redemption email.

We have been made aware that there was an issue with the system that was automatically sending the redemption email.

As a result of this our Marketing Team is sending the emails to each customer that has been affected by this and this is expected to be with you within 5 - 10 working days.

 

I do apologise for any inconvenience that this may cause and please feel free to get in touch with any further questions you may have.

 

Thank you.

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