In December, I signed up to fibre through topcashback who were offering £70 cashback. It showed the Plusnet page that said 'in partnership with topcashback' yet my cashback has been declined. I signed my aunt up only a few weeks after myself and hers tracked and was payable with no hitches. I used exactly the same method to sign her up as I did mine. Mine never tracked in the first place so I raised a missing cash back claim. Which then weeks later was declined. I have tried contacting Plusnet and also top cashback via the missing claim chat but I have just been fobbed off by both. Apparently top cashback said that Plusnet declined to pay out. And Plusnet say they can't look into it for me and that I just have to go back to top cashback. Even though this is Plusnet refusing to pay out here!! If it is not dealt with I will be raising the matter with the ombudsman. Plusnet were promoting a cashback incentive for customers to sign up to and so this is a case of being mis- sold a product due to the non payment of the affiliate marketing that plusnet use.
Moderator's note by Mike (Mav): Post released from Spam Filter.
