Cashback debacle

[#1]

Thanks for that. I'm seeing if I can find out anything more about this and will get back to you on here asap.

[#2]

Thanks. I think it's enough proof. I wish I had done a screen grab of the live chat I had with one of the operators too.

[#3]

To JoshuaC/Chris/Plusnet,
I spoke to Hayley in live chat yesterday who told me that if I can prove I had a live chat with one of your operators on the day I signed up, you will investigate my entitlement to £75 cash back.
Turns out I can go one step further, my internet history clearly shows that I had been signing up to that promotion. Here's my internet history from the fateful night:

Not only does this prove I was in a live chat during the process, but that I'd been aware of the offer and that's why I signed up.

[#4]

Here are the terms and conditions of the offer I signed up to:
http://broadband.comparethemarket.com/promo-terms
I also have an email from comparethemarket to prove I signed up to this during the period advertised. By not honoring this you are voiding my contract. In addition I have provided my web browser history that shows I was aware of the offer and had been chatting to one of your operators while signing up.

[#5]

Thanks for that info. Give me a few minutes to have a word internally and I'll reply to your ticket shortly.

[#6]

I've replied to your ticket with what I think is the best resolution here.

[#7]

Thanks! Shame I had to kick up a big fuss but I'm glad the cashback will be honoured.

[#8]

Sorry for the inconvenience, hope it's all sorted now!