Cashback debacle
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Cashback debacle
30-01-2015 10:44 AM
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Despite numerous requests on my part I have not been sent any email or any communication about how to claim the cash back. I contacted customer services about this before Christmas and was told that the matter would be dealt with, since then nothing has happened to rectify the situation. I called customer services to chase up on the 6th of January and was told the cash back email would be sent on 12th of January, once more I heard nothing. I contacted customer services again on January 15th and was told that my request would be 'escalated', once again nothing happened. I called customer services yet again on January 22nd was told nothing had yet been done but that my request would once again be 'escalated'.
In addition I have had numerous online 'chats' with customer service representatives, the last person I spoke to informed me that the cash back issue was 'their reach'.
I also have 3 complaints logged with Plusnet which have not been replied to.
So much for straight talking customer service...
Re: Cashback debacle
30-01-2015 11:02 AM
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As you may have seen on other threads on the forum we are suffering from delays regarding Cashback,.
I can assure you that you will receive your Cashback just like many others have.
I apologise for the delays and I will personally look into whats going on let you know ASAP.
Please take a look at this ticket number (98379721)
Thanks
Re: Cashback debacle
30-01-2015 2:03 PM
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Quote from: JoshuaC we are suffering from delays regarding Cashback,
Wrong Joshua - PlusNet are causing and profiting from delays. It is the customers who are suffering.
Re: Cashback debacle
30-01-2015 2:25 PM
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We are not causing delays deliberately as you can see this would frustrate people, this would be detrimental to Plusnet.
As you can see on other threads we are working through these issue's and people are getting there Cashback.
We will endevour to resolve these delays and get everyone their Cashback!!!
Re: Cashback debacle
30-01-2015 2:29 PM
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Quote from: JoshuaC As you may have seen on other threads on the forum we are suffering from delays regarding Cashback,.
Which is why you have just launched another cashback offer - why have a little problem when with you can make it in to a really big problem?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Cashback debacle
30-01-2015 2:56 PM
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Re: Cashback debacle
30-01-2015 3:04 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cashback debacle
30-01-2015 3:06 PM
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Re: Cashback debacle
30-01-2015 4:07 PM
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the only reason I can think off is that a certian % of cashbacks dont get paid and as such is cheaper.
Re: Cashback debacle
02-02-2015 9:37 AM
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Quote from: chrcoluk the only reason I can think off is that a certian % of cashbacks dont get paid and as such is cheaper.
Not really sure, but I reckon that this would definitely be a factor. I know I've forgotten to claim for a deal before with a seperate company.
Re: Cashback debacle
02-02-2015 12:17 PM
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No idea what that means, since when I signed up I was in a live chat window with a Plusnet agent who said I would receive the cheque and did not mention any promo code.
This isn't right and I intend to do what's necessary to get it sorted.
Re: Cashback debacle
04-02-2015 9:42 AM
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Please follow me and RT. Even if you got your cheque after a lot of hassle, it's worth raising awareness to others about these tactics.
Re: Cashback debacle
04-02-2015 10:03 AM
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Can you let me know if you signed up online or over the phone? As mentioned in the ticket the offer code used on your account is for a discounted broadband service but no cashback.
I've just done some more digging on this and we did have a cashback offer on at the time you signed up, but this would have needed to be signed up via an affiliate website. Signups directly through our site were the offer I've outlined above.
Re: Cashback debacle
04-02-2015 10:09 AM
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Re: Cashback debacle
04-02-2015 10:12 AM
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