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Cashback - complain to Ofcom

Millvain
Newbie
Posts: 2
Registered: 30-01-2015

Cashback - complain to Ofcom

Like many others here I am still awaiting cashback and have endured a string of broken promises. I would advise others to take a few moments to complain to Ofcom as I myself have done.
http://consumers.ofcom.org.uk/complain/
Although Ofcom do not get involved in individual complaints they do publish information on the volume of complaints they receive. They also provide useful advice about how to handle your complaint against Plusnet:
...you should ask Plusnet to send you a letter outlining their final position. This is known as a ‘deadlock’ letter. Once you have received a ‘deadlock’ letter, you will be able to take your dispute to an Alternative Dispute Resolution (ADR) scheme. You can also take your dispute to an ADR scheme if it remains unresolved eight weeks after you first complained. An ADR scheme is a free and independent service which can award costs to a consumer. A provider must abide by the decision of the ADR scheme. However, you are not bound by this decision and can consider legal action if dissatisfied with their decision.

Plusnet is a member of the Communications and Internet Services Adjudication Scheme (CISAS) for the purpose of ADR. They can be contacted at:

CISAS
International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU

Phone: 020 7520 3814
Website: www.cisas.org.uk
5 REPLIES
Superuser
Superuser
Posts: 12,521
Thanks: 3,818
Fixes: 25
Registered: 22-08-2007

Re: Cashback - complain to Ofcom

@mods,
Please apply forum rules to stop the proliferation of multiple threads on this subject.  There are enough of them across several of the boards which is very unhelpful to staff trying to manage the problem, to say nothing of the litter like prevalence of threads.  There are also a number of individuals making the same post in each of the threads...
Quote from: http
•Multiple reports of the same thread, duplicate reports or frivolous reporting will be deemed as abuse

I fear that for many, the forum rules are now all but invisible, being in one of the forums way down the list.  Previously when placed in Announcements or Feedback, they were somewhat more visible in the frequently visited forums.
Can the mods please consider placing a link at the top of all forums to these rules please?
Thanks,
Kevin
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Cashback - complain to Ofcom

Try looking in the site links in the footer!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Cashback - complain to Ofcom

@Millvain,
I'm digging in to your cashback query now, I'll reply to your ticket when I have more info.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
Superuser
Posts: 12,521
Thanks: 3,818
Fixes: 25
Registered: 22-08-2007

Re: Cashback - complain to Ofcom

Quote from: jelv
Try looking in the site links in the footer!

Jelv,
Fair point if one is actually looking for the rules.  I do not recall reading down the pages that for, my brain dismissing it as "page clutter".  I think though the forum rules need to be "push" communicated rather than "pull" communicated.
The prolification of threads on this subject is helping no one.
Kevin
sjptd
Grafter
Posts: 486
Thanks: 4
Registered: 01-09-2014

Re: Cashback - complain to Ofcom

It seems a much commoner problem is for someone to post on a thread and be told 'That is completely different; please open a new thread and don't hijack this one.'.
I suspect the number of threads on this is minute compared to the number of people failing to get timely cashback.