cancel
Showing results for 
Search instead for 
Did you mean: 

Cashback Payment Delay

barquerole
Grafter
Posts: 55
Thanks: 1
Registered: 23-07-2007

Cashback Payment Delay

Well, I have been waiting on an £80 cashback from Quidco for signing up on February 15 that is overdue. Quidco say that they have chased Plusnet and are waiting on a "retailer decision"

 

Moderator's note by Adie (Dvorak) changed topic title

10 REPLIES
Browni
Seasoned Champion
Posts: 1,618
Thanks: 463
Fixes: 36
Registered: 02-03-2016

Re: £100 Cashback Payment Delay

If it has tracked, you should be fine.

As you can see here I also waited quite a while for the cashback to be confirmed.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
barquerole
Grafter
Posts: 55
Thanks: 1
Registered: 23-07-2007

Re: £100 Cashback Payment Delay

It's good that it's tracked, but I'd actually like to get paid because I could do with the money.

Seems the delay is with Plusnet. Quidco's site says "The retailer is taking longer than expected to process your transaction. We apologise for the delay."

Moderator
Moderator
Posts: 17,370
Thanks: 987
Fixes: 117
Registered: 11-01-2008

Re: £100 Cashback Payment Delay

Moderators Note.

split posts into their own topic for better visibility
Will Moderate For Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Cashback Payment Delay

I've dropped an email to a colleague to see if I can get any info on this for you.

 

Once I receive an update I'll let you know Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
barquerole
Grafter
Posts: 55
Thanks: 1
Registered: 23-07-2007

Re: Cashback Payment Delay

Thanks. the purchase ID number on Quidco's site is 1091537628, if that helps.

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Cashback Payment Delay

Just to let you know, I've not forgotten about this one. Still chasing up an answer with a colleague.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Cashback Payment Delay

@barquerole I've now received a response regarding your Quidco cashback.

 

Unfortunately your account had not been active long enough and unfortunately just missed the cut-off, when the last batch of approvals was sent through. However it is now processing as expected, apologies for the delay.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
barquerole
Grafter
Posts: 55
Thanks: 1
Registered: 23-07-2007

Re: Cashback Payment Delay

Harry, thanks for this but can you give me an idea of when it will be paid?

I ordered the broadband and phone service to start on February 26, but delays through no fault of mine, meant that it did not start until March 17 and Plusnet acknowledged this at the time with an extension of the original offer.

Even so,. It's now approaching 2 months since the service eventually DID start, so this further delay doesn't sit comfortably with me.

Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Cashback Payment Delay

It's usually paid within 2 months of the services going active, so technically it's not actually delayed yet. Having said this, I believe it should be with you within about a month.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
gofaster
Rising Star
Posts: 364
Thanks: 11
Registered: 01-08-2007

Re: Cashback Payment Delay


HarryB wrote:

it should be with you within about a month.


Have you had to send the company tortoise to fetch a new quill pen?

What kind of transaction takes a month these days?