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Cashback Email not received

kenny97mclean
Newbie
Posts: 1
Registered: a week ago

Cashback Email not received

Signed up in September, and i'm due £75 cashback talked to a plusnet staff member some weeks ago who told me to wait untill the 6 weeks had passed to make sure the email makes its way to me but the email has not appeared.

 

Please update me on when I may expect payment.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,275
Thanks: 125
Fixes: 55
Registered: ‎06-08-2018

Re: Cashback Email not received

Hey @kenny97mclean,

Thanks for getting in touch with us here.

I'm sorry to hear you've not received your cashback redemption email and I apologise for the frustration caused.

Can you search  "no-reply@plusnetrewards.com" in your inbox/spam folders for the email address you registered with us during sign up and let us know how you get on?

 

Thanks.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team